Effective Date: June 30, 2026
JM E-Bikes (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://jmebikes-us.com/ or make a purchase from us.
Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information, including:
- Personal Information: Name, email address, phone number, billing address, and shipping address.
- Order Information: Products purchased, payment details (processed securely by third parties), and order history.
- Account Information: If you create an account, we collect your login credentials and preferences.
- Technical Information: IP address, browser type, device information, operating system, and referring website.
- Usage Data: Pages visited, time spent on site, products viewed, and interactions with our content.
- Marketing Data: Information from cookies, email subscriptions, and promotional interactions.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping worldwide.
- Provide customer support and respond to inquiries.
- Send order confirmations, shipping updates, and important service notifications.
- Improve our website, products, and customer experience.
- Send marketing communications (newsletters, promotions) — you can opt out at any time.
- Prevent fraud and ensure the security of our platform.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your information with trusted third parties in the following situations:
- Payment Processors: To securely process payments (e.g., Shopify Payments, credit card processors).
- Shipping Carriers: To deliver your order worldwide (name, address, phone number).
- Service Providers: Website hosting, analytics, email marketing, and customer support tools.
- Legal Requirements: If required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and improve website functionality.
- Analyze website traffic and performance.
- Deliver personalized content and advertisements.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your experience on our site.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data.
- Object to or restrict certain processing of your data.
- Withdraw consent for marketing communications at any time.
- Request a copy of your data (data portability).
To exercise any of these rights, please contact us at sales@jmebikes-us.com.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.
8. International Data Transfers
Because we ship worldwide, your information may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure your data is protected in accordance with this Privacy Policy.
9. Children’s Privacy
Our website is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
JM E-Bikes Email: sales@jmebikes-us.com Website: https://jmebikes-us.com/